Craig Long

The Greatest Waste

I have fought waste my entire career. First, as an industrial engineer working to minimize time in each step of a process. And later, as V.P. of Quality for Milliken & Company. Milliken was an early adopter of quality practices and one of the first Baldrige winners. We did not call it “waste” early on,...
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The Art of the Business Dinner

Can food be a strategic lever? I know what you’re thinking. “Oh, come on now!” but stay with me on this one. I want to position an argument that the working meals are some of the greatest untapped opportunities we have at our fingertips. Still with me? Okay, then let’s dig in. I remember years...
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Safety Teams Presentation

Rethinking Leadership Development

Just looking at the numbers, corporate investments in leadership development are soaring.  The latest data shows U.S. spending at over $15 billion annually. (Yes, that’s billion!) Not only is it a huge number, it’s growing at over 10% a year, and now accounts for 35% of all training spends. It’s clear the C-Suites around the...
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Paper Airplanes

The Power of Modeling

In my career of over four decades, one of the most valuable management concepts I have witnessed is the Power of Modeling. Leaders that are looking to create a long term sustainable advantage would be well served to give modeling a thorough study.  Few are understand it and even fewer are practicing it. Modeling is far...
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Beyond Awards

What’s Your Strategy? Why do organizations pursue awards? It may be to assure their customers, to instill pride in their employees, to ensure the public that past issues have been addressed, or just to be recognized as ‘the best’. For most organizations, the pursuit of an award is seldom part of the organization’s strategy. It’s usually just...
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