October 16, 2018
Businessmen and businesswomen climb up hill to the reach the target

Transforming from the Top Down

Operational excellence begins — or ends — with effective leadership Highly effective operations rely on every individual. Frontline associates are tasked with complete control of their work areas. They’re well-trained and responsible for product or service quality — and for improving how they perform their work. That’s not the case at companies struggling to make...
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