Our Leadership

11Phil McIntyre

Phil McIntyre

Managing Director, Client Development and Marketing

Phil’s career spans thirty-four+ years of manufacturing, supply chain, and business leadership. Phil’s accomplished background has seen him engaging in diverse roles ranging from Finance to Quality to Business Management.  Phil has worked with companies around the world, in a multitude of industry verticals, helping all levels of an organization in areas such as Engagement Design & Leadership, Cost Management, Due Diligence, Performance Facilitation, Leadership Coaching & Development, and Project & Change Management. 

Phil holds a degree in Industrial Engineering from Clemson University and a Masters of Business Administration from Wake Forest University.

11Cara Thompson

Cara Thompson

Managing Director, Operations

Cara Thompson has worked for Milliken& Company for over 20 years, starting as a Product/Process Improvement Engineer in Milliken’s Chemical Division. She rose through the ranks as a Department Production Manager, Senior Production Manager, Process Improvement Leader and then as Plant Leader for two Chemical sites. Since joining Performance Solutions by Milliken in 2014, Cara has worked with clients around the world, representing the chemical, food & beverage and packaging industries. Since becoming the MD, Client operations in 2017, her work partners with Operations Executives to leverage communication, recognition and leadership behaviors to enable Operational Excellence cultures. Cara also leads Milliken & Company’s Milliken Performance System Steering Team as the Director, Corporate MPS. In this dual role, Cara provides broad perspective in systems-based thinking and employee engagement cultures that sustainably deliver business results. 

Cara holds a Masters of Business Administration with a concentration in Operations Management from the Darla Moore School of Business at the University of South Carolina in Columbia, S.C. She also earned a Bachelors of Science in Chemical Engineering from Clemson University in Clemson, S.C.


Nick Bailey

Director of Operations, Europe & Asia

Nick is an experienced leader with a background in operations, manufacturing and engineering. Over his 27 year Milliken career he has worked in a number of businesses, learning something new at each step. Nick was part of Milliken’s initial foray into learning about systematic improvement methodologies, the first Milliken study trip to Japan and the team that designed the Milliken Performance System. He was given the opportunity to implement that methodology in two Milliken locations as the site manager and both site teams were recognized with JIPM Excellent Plant awards. He has significant practical experience.

In Performance Solutions Nick has learned effective strategies to help organizations build similar capabilities and processes that Milliken implemented. His clients have global footprints, and while the philosophy is the same regardless of the region the implementation can be adjusted to suit the local environment.

Nick has a degree in Chemical Engineering from UMIST (University of Manchester Institute of Science and Technology) and is a certified JIPM TPM instructor.

11Dede Ericson

Dede Ericson

Director of Client Engagement

Dede Ericson began her career in 1994 with American Bag Corporation, a Division of Milliken and Company. She spent 8 years in this division starting in a range of roles from Process Engineer to Production Manager and Process Improvement Leader. Prior to joining Performance Solutions by Milliken, Dede worked as a Sales Manager and North American Market Manager in our Chemical Division. Dede currently serves as Director of Client Engagement leading a team of Practitioners that assist clients in multiple markets.

Dede holds a B.S. in Chemical Engineering from the University of Kentucky.


Mark Love

Director of Client Engagement

Mark Love has worked across many Milliken locations and businesses for the past 28 years. He started his career supporting manufacturing sites as maintenance reliability and facilities engineer. In 1995 when Milliken started our journey to Excellence, Mark was the Performance System Leader and supported two model sites. He transitioned to Production Leader and then became Plant Manager of our Newton site in Hartwell Georgia.

In 2009, Mark started working with Performance Solutions by Milliken as a practitioner. Currently Mark is a Director of Client Engagement supporting a portfolio of clients to help them achieve goals through Performance System implementation.

Mark has a degree in Electrical and Electronics Engineering from Georgia Southern University.

11Chris Poole Headshot

Chris Poole

Director of Client Development, EMEA

Chris Poole serves as the Director of Client Development for our European clients. Chris has a class-leading track record of delivering tailored, high quality Operational Excellence, true TPM, Lean, employee-owned Safety and Change Management programmes across a diverse range of sectors; expert in all aspects of policy deployment, leadership development and mentoring, organisational alignment and teaching and coaching focused problem-solving methodologies; Now dedicated to partnering with organisations to support their OpEx/TPM/Lean and Safety ambitions.

Chris holds a Degree in Technology & Management Sciences from the University of Bradford and is a certified Change Management Practitioner, Master Black Belt and TPM Instructor.

11Jordan Workman Headshot

Jordan Workman

Global Business Director

Jordan Workman serves as Global Director of Client Development for Performance Solutions by Milliken. He leads a team focused on partnerships and strategy within the manufacturing and supply chain functions of multi-national clients. Clients served span a variety of industries, including agri-business, pulp & paper, packaging, medical, pharma, chemical, food and beverage, mining and specialty plastics.

Prior to joining Performance Solutions, Jordan was employed by Owens Corning for almost a decade, where he last served as Marketing Director for a global business unit responsible for creating and executing the go-to-market strategy that aligned commercial, supply chain, and operational capabilities. He also served as Business Development Leader for greater China based in Shanghai. He brings a wealth of knowledge on how to bridge cross-cultural differences and drive performance in the journey to business excellence.

Jordan holds a degree in Economics & Political Science from West Virginia University.

11Nicole Yeske

Nicole Yeske

Director of Marketing

Nicole Yeske serves as Director of Marketing and joins the team to spearhead additional growth within the marketing division at Performance Solutions by Milliken. She brings to the team not only a strong marketing background, but also a strength in analytics and innovation. As Marketing Director, she is responsible for planning, implementing, and overseeing marketing strategy and execution. 

Prior to joining Performance Solutions by Milliken, Nicole held several progressive marketing roles at Gordian, the world’s leading construction cost data, software, and service provider, including Product Marketing and Digital and eCommerce management. Prior to Gordian, she began her career at Dell Computers as a Consumer Products Marketing Manager responsible for point of sale merchandising and large campaigns. 

Nicole holds a B.A. in Marketing from Michigan State University.

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11Performance Solutions by Milliken